Maweshi Mandi Refund Policy
Last updated: January 24, 2025
1. Policy Overview
Maweshi Mandi operates a verified livestock marketplace where animals are sold based on clear listings, verification processes, and buyer confirmation. Due to the nature of live animals, Maweshi Mandi follows a strict no-return policy, aligned with Islamic (Shariah) principles and commercial best practices.
2. No Return Policy
- Once an animal is delivered, verified, and accepted by the buyer, returns are not permitted under any circumstances.
- Live animals cannot be returned due to welfare, health, and logistical constraints.
- Acceptance of delivery constitutes final completion of sale.
3. Shariah Basis for No Returns
Under Islamic commercial law:
The sale of a specific, identified animal becomes binding (Bay' Lazim) after:
- Full disclosure
- Buyer inspection
- Delivery and acceptance (Qabz)
Once the buyer confirms receipt, the right of cancellation ends. A change of mind is not a valid Shariah reason for refund after acceptance.
4. When Refunds Are Permitted (Strict Conditions)
Refunds are allowed only before delivery or at the time of delivery, in the following cases:
4.1 Misrepresentation (Khiyar al-Wasf)
Animal materially differs from the listing in:
- Breed
- Gender
- Animal type
- Weight beyond the stated tolerance range
4.2 Undisclosed Defect (Khiyar al-'Ayb)
- Serious illness or injury that was not disclosed prior to sale.
- Must be identified at the time of delivery.
4.3 Non-Delivery
Failure to deliver the animal within the committed delivery timeframe.
5. No Refund Will Be Issued If:
- Buyer changes their mind after confirmation.
- Buyer accepts delivery and completes verification.
- Buyer fails to report an issue at delivery time.
- Refund request is made after 4 hours of delivery completion.
- Complaints are based on personal preference or minor variations.
- Claims are raised after escrow release.
6. Verification & Acceptance Process
To ensure fairness and transparency:
- Pre-delivery video is provided for buyer review.
- Buyer acknowledges the animal before dispatch.
- At delivery, buyer must:
- Provide a unique verification code, and/or
- Allow delivery personnel to capture delivery proof (photo).
Completion of this process is considered final acceptance.
Important: Refund requests must be submitted within 4 hours of delivery completion.
7. Escrow & Dispute Handling
- Buyer payments are held in escrow for up to 5 days after delivery.
- Valid disputes must be raised within this period.
- Maweshi Mandi reviews disputes based on evidence.
- The platform's decision after review is final and binding.
8. Refund Processing
- Approved refunds are processed within 5 working days.
- Refunds are issued to the original payment method only.
- No partial refunds are issued after delivery acceptance.
9. Platform Authority
Maweshi Mandi reserves the right to:
- Accept or reject refund claims based on evidence.
- Suspend accounts for misuse of refund or dispute mechanisms.
- Update this policy to remain compliant with law and Shariah principles.
10. Agreement
By placing an order on Maweshi Mandi, buyers and sellers agree to this Refund Policy in full.
Contact Us
If you have questions about this Refund Policy, contact us:
Email: support@mawashimandi.com
Phone: +447448890799
Address: Lahore, Punjab, Pakistan